Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides top talent directly to industry leading clients who have a variety of flexible temporary assignments that unlock opportunities for exciting work. As a temporary contractor, you will be employed by our Direct Source partner, Magnit Global. Please note, this is a role with Magnit Global and you will not be a PayPal employee. This role is not eligible for any benefits under any benefit plan of PayPal, PayPal Affiliates, or their respective successors and assigns.

Location

This is a 100% remote opportunity. 

About the Role

We are looking for an excellent writer who is also a design thinker and customer champion. You’ll be joining an exciting team whose mission is to empower consumers and entrepreneurial customers, from those just starting out on their business journey to established business owners looking to grow. No matter where consumers or merchants engage with us, we’re dedicated to meeting them where they are and providing solutions that propel them forward.  

This role is a good fit if you love using words to tell stories, to solve problems, and to make the world a better place. You’re deeply interested in the world of small business, and in the tools and services that merchants use to help their businesses succeed. You’re just as happy brainstorming big-picture strategy as you are crafting compelling headlines and helpful error messages. You’re naturally curious and have a deep need not only to understand products inside-out, but to challenge and question existing experiences to raise the bar. You're driven to define and solve problems, putting customer needs first. You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.  

Responsibilities 

• Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and user interface copy, emails, in-app notifications, chatbots, and help).   
• Collaborate with Design on page layout, interactions, and visual tone.   
• Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions. 
• Drive the definition of a clear and actionable strategic direction for content in this problem/solution space. 
• Coordinate and advise content designers on other teams to share context and clarity you’ve gleaned from customer research. 
• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows tangible results.   

Basic Qualifications

• 4+ years professional writing experience for web or mobile content. 
• Excellent, highly creative writing and critical-thinking skills.   
• Experience working with content standards, such as style and voice and tone guidelines.   
• At ease managing multiple projects and deadlines simultaneously, setting stakeholder expectations, working individually, and collaborating across teams.   
• Experience in financial services, payments, crypto currency, B2B or B2C e-commerce is preferred.   
• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.   

This is the pay range that Magnit reasonably expects to pay for this position: $51.21/hour - $68.28/hour

Benefits: Medical, Dental, Vision, 401K